Freeman KB
KBs for all known Freeman incidents
Introduction The FunctionEight SD is an integral part of the IT services and support that we offer. It operates at the frontlines of the customer experi...
Thu, 3 Oct, 2019 at 4:27 PM
Freeman Ticket Categorisation This list will be referred to as guidance for creating tickets. If required, this list can be expanded upon. Desktop - Us...
Thu, 3 Oct, 2019 at 4:14 PM
Welcome to the F8 service desk you're speaking with Eileen, may I get your first and last name please? CUSTOMER RESPONSE Ok thanks for that ...
Sun, 6 Oct, 2019 at 7:38 PM
Procedure 1. Install first the drivers from our sharepoint link https://licensefunctioneight.sharepoint.com/:u:/s/F8Engineers/EcEb8jsLk75ImIOVdnAtOQgBpA...
Sun, 6 Oct, 2019 at 10:32 PM
Procedure 1. Login first at https://accounts.autodesk.com/Authentication/LogOn?ReturnUrl=%2Fauthorize%3Frealm%3Dmanage.autodesk.com%26ctx%3Dmanage%26AuthKe...
Tue, 8 Oct, 2019 at 10:50 PM
Procedure 1. Go to Network 2. Click the add sign + 3. Choose options: Interface: VPN VPN Type: L2TP over IPsec Service Name: SH VPN and ST VPN 4. ...
Sun, 6 Oct, 2019 at 8:42 PM
Procedure 1. Go to Network and Internet 2. Look for VPN 3. Click add a VPN Connection Choose options: VPN provider: Windows (built-in) Connection N...
Sun, 6 Oct, 2019 at 11:01 PM
Procedure 1. Install first the drivers from our sharepoint link https://licensefunctioneight.sharepoint.com/sites/F8Engineers/Shared%20Documents/Forms/A...
Sun, 6 Oct, 2019 at 10:32 PM
Procedure Printer is installed on a print server PX140. For Windows To install printer, click and run \\192.168.1.35 Install the shar...
Sun, 6 Oct, 2019 at 9:03 PM
Procedure
1. Create AD user account (usually same username of their email)
go to AD: 192.168.1.1 - administrator - #138jsr368361Fsg
create user: base on th...
Mon, 7 Oct, 2019 at 1:43 PM