Freeman Ticket Categorisation
This list will be referred to as guidance for creating tickets. If required, this list can be expanded upon.
Desktop - User Account
- Problems with a user account
Desktop - App Request
- For any app installations such as browser
Desktop - Virus
- Instances where a virus is detected or a user believes a machine might be compromised
Desktop - Setup/Reinstall
- New setup or reinstall due to computer problems
Desktop - Printer
- Printer and scanner issues
Desktop - Startup
- Machines that cannot boot
Desktop - Email
- Any email related problems
Desktop - Network
- LAN or WiFi connectivity problems
Desktop - Mobile
- Any phone related requests
Server - Email
- Server outages with relation to email (i.e. affecting more than 1 user)
Server - Network
- Server outages with relation to network (i.e. affecting more than 1 user)
Server - Physical
- Server outages with relation to Virtual office servers (i.e. affecting more than 1 user)
Server - Windows
- Server outages with relation to individual virtual machines (i.e. affecting more than 1 user)
Problem
Incident
Question